This privacy policy applies to all personal data collected and used by us when you visit or use our website, place an order, contact us, or engage with us through social media or other channels. “Personal data” refers to any information through which you can be identified, as described below.

WHO WE ARE

We are TopTierResells B.V. (“TopTierResells”, “we”, “us”, or “our”).
TopTierResells B.V. is responsible for the processing of your personal data, in accordance with the General Data Protection Regulation (GDPR).

PERSONAL DATA WE COLLECT

We may collect the following categories of personal data:

• Contact details: Name, address, telephone number, email address
• Account & technical data: Login details, IP address, browser type, device identifiers, geographic location, pages visited, session duration
• Purchase information: Ordered products, order history, delivery address, payment method, payment status
• Communication data: Messages sent to us via email, social media, or customer support
• Marketing preferences: Your choices and consent for receiving offers or updates
• Social media activity: Interactions with our posts or ads
• Cookies & tracking technologies: See our Cookie Policy for full details

PURPOSE AND LEGAL BASIS OF PROCESSING

Our legitimate interests include improving customer experience, ensuring security, and understanding website performance—always balanced with your privacy rights.

MARKETING COMMUNICATIONS

You will only receive marketing communications if you have provided explicit consent. You may unsubscribe at any time using the link in our emails or by contacting us.

COOKIES

TopTierResells uses cookies and similar technologies to improve functionality, analyze traffic, and personalise content.
Non-essential cookies (analytics, advertising, etc.) are only activated with your consent.

You can manage your cookie preferences through your browser or our Cookie Settings page. See our Cookie Policy for more details.

HOW WE SHARE YOUR DATA

We do not sell your personal data.
We may share it with trusted third parties, including:

• Service providers (hosting, analytics, email/SMS, customer support)
• Payment processors and logistics partners for order handling
• Marketing and affiliate partners (only with consent)
• Authorities when required by law
• Platform vendors (e.g., Shopify, Meta, Klaviyo) as needed

All partners operate under GDPR-compliant Data Processing Agreements (DPAs).

INTERNATIONAL DATA TRANSFERS

Some service providers operate outside the European Economic Area (EEA), including the United States.
We protect your data using:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Providers certified under approved privacy frameworks

DATA SECURITY

We apply strong technical and organisational measures, including:

• SSL encryption
• Access controls and authentication
• Regular security audits
• Secure storage practices

DATA RETENTION

We retain personal data only as long as necessary:

• Orders & account data: 7 years (required by Dutch tax law)
• Marketing consent: Until withdrawn
• Customer support data: Up to 2 years after last contact
• Analytics/cookies: As defined in our Cookie Policy

YOUR RIGHTS UNDER GDPR

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Request data portability
• Object to processing based on legitimate interests
• Withdraw consent at any time

To exercise your rights, contact us at:
support@toptierresells.com

You may also lodge a complaint with the Dutch Data Protection Authority:

Autoriteit Persoonsgegevens
Website: autoriteitpersoonsgegevens.nl

CHANGES TO THIS POLICY

We may update this privacy policy periodically. Any major changes will be announced on our website. Please review this page regularly.

Last updated: [27.05.2025]